Honda Care® Frequently Asked Questions
No, not exactly. You should think of Honda Care® as mechanical/electrical coverage. Some things, such as soft trim (upholstery, carpeting, etc.), are not covered by Honda Care® but are covered by the original factory warranty. You should read "What is not covered." However, Honda Care® does provide you with Roadside Assistance and rental car coverage, which are not provisions of the standard factory warranty.
Honda Care® is a vehicle service contract (VSC) that offers "exclusionary coverage", the best type of coverage available. This means that whatever goes wrong, if it is not on the short list of not covered items, it is covered.
Perform scheduled maintenance as outlined in your owner´s manual.
Take reasonable care not to do further damage when a problem occurs.
Some dealers use the same maintenance schedule for all models, a one size fits all approach. You need to follow the schedule as outlined in your Owner's manual. Your particular model's service schedule may differ from what is outlined in the dealer's suggested schedule. Keep in mind that the schedule in the Owner's manual shows the minimum required and shorter service intervals may prove to be beneficial for your car in the years to come.
While a Honda dealer may be the best place to go for regular maintenance since a Honda dealer knows your car the best, the answer is no, regular maintenance can be performed anywhere as long as you keep proof that maintenance has been performed.
Yes, you can change do your own oil changes, but make sure that you keep a service log and receipts for purchases. Also make sure that you use the correct weight/viscosity of oil.
(Please be environmentally responsible and safely dispose of your drain oil. Check with your local dealer and see if they will take it from you.)
If you go to a Honda dealer, claims are handled in a similar fashion as regular Honda warranty claims and the dealer is directly paid by Honda. So, if you have a zero deductible plan, all you will need to do is to sign the repair order. If the covered repair means an extended stay in the shop, you will qualify for a rental car.
You can use Honda Care® at any licensed repair facility. However, in these cases, Honda Care® will act more like a third-party plan and the repair facility will need to call Honda for authorization to repair your vehicle. Keep in mind, that unless it is an emergency situation, Honda will only allow Honda authorized parts to be used in repairing your vehicle and this may create an extended delay if the repair is performed by a non-Honda shop.
Yes, you can use your own mechanic, but the repair must be authorized by Honda and Honda parts must be used. Keep in mind that Honda technicians are continually trained to keep up with the latest technological changes in today's Hondas and Honda dealers spend thousands of dollars each year for specialized tools to repair your vehicle. Even if your local mechanic is a nice guy and was formally a Honda certified technician, he will be at a disadvantage since he will not have the have the latest training, tools or information available to him.
If your plan has a deductible, it is paid on a per visit basis, regardless of home many repairs are made during that visit.
Proof of maintenance will usually only come into play if a lack of maintenance is suspected to be the cause of the failure.
Adding aftermarket parts will not void your warranty. However, aftermarket parts will not be covered and if an aftermarket part is deemed to be the cause of a failure of an otherwise covered part or component, the normally covered part or component will not be covered.
The best time to buy is when your Honda is still new and has less than 6,000 miles. This is when the longest terms are available and the best pricing is available to you.
You can purchase Honda Care® as long as your Honda is a 2012 or newer and has less than 36,000 miles, but as you vehicle ages and you drive more miles, the plans available to you change.
All Honda dealers can sell Honda Care®. Keep in mind that Honda Care® is a contract between you and Honda, not between you and the dealer, so you don´t have to buy it from the same dealer as you purchased your vehicle.
While all Honda dealers can offer Honda Care®, for reasons of their own, some dealers do not. Some dealers that are part of a chain offer their own warranties. They may do this to simplify internal administration of service contracts. Otherwise their personnel would need to learn the policies and procedures of several manufacturers. Having just one plan, sold at all of their franchises, makes it easier on them.
If your local dealer doesn't offer Honda Care®, find a Honda dealer that does. Even if your local dealer doesn't sell it, they will make a profit by honoring it.
Some people use the terms "extended warranty" and "service contract" interchangeably. However, there is a difference between the two. The rule of thumb is that if you pay for it, it´s a service contract, but if you get it free, it´s an extended warranty. As an example: When you purchase a new Honda, along with it comes a 3 year/36,000 mile warranty. You don´t pay for this, it is a warranty. Let´s say that you purchase a "Certified" used Honda, which comes with 7 year/100,000 mile powertrain warranty. This is an extended warranty, since it goes beyond the original warranty, but you do not pay for it. Let"s suppose that you purchased a "certified" used Honda and wanted to upgrade the powertrain coverage to more extensive coverage, you could then purchase a service contract.
You can only purchase a certified upgrade plan from the dealer that certified the vehicle and only at the time of delivery.
YA certified Honda comes with the remainder of the original 3 year/36,000 warranty (if any), plus 1 year/12,000 miles of full coverage and 7 years/100,000 miles of powertrain coverage. The term of the powertrain coverage starts from when the vehicle was originally purchased by the first owner. If the powertrain portion is upgraded to full coverage (certified upgrade), then the coverage would be the same as Honda Care®.
It doesn´t matter how many owners there have been, as long as the vehicle is a 2012 or newer and has less than 36,000 miles, it could qualify for Honda Care®.
If your Honda Care® contract expires by time or mileage, no refund is due you from Honda.
Some dealers, as an inducement for you to purchase a service contract, will include a separately purchased insurance policy that may refund whatever you paid for the service contract if it expires and you have not filed any claims. These insurance companies are not affiliated with Honda and Honda does not endorse them. The terms and conditions of these policies make it so that very few people ever collect on them.
You can cancel Honda Care® at any time, for any reason. If you cancel within 60 days, you will receive a 100% refund. After that, refunds are prorated by the time left on the contract or the mileage used.
Every effort has been made to ensure the accuracy of the descriptions provided, but the actual contract controls if there is a conflict, and the customer should read his or her contract carefully.